Data Privacy Policy 

Merton Chamber of Commerce 

Last updated: 11 February 2026 

Merton Chamber of Commerce (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Data Privacy Policy explains how we collect, use, store and protect your personal data when you visit our websites (mertonchamber.co.uk or mertonbestbusiness.co.uk), engage with our services, become a member, attend events or otherwise interact with us. 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

 

1. Who we are

Merton Chamber of Commerce is a membership organisation supporting businesses in the London Borough of Merton. 

Data Controller: Merton Chamber of Commerce 
Email: info@mertonchamber.co.uk 
Website: www.mertonchamber.co.uk 
Registered Office Address: 4th Floor Tuition House 27/37 St George’s Road, Wimbledon, London, SW19 4EU 

If you have any questions about this policy or how your data is used, please contact us using the details above. 

 

2. What personal data we collect

We may collect and process the following types of personal data: 

• Contact details – name, email address, phone number, business name and address 

• Membership information – membership status, billing details, renewal history 

• Event data – event registrations, attendance, dietary or accessibility requirements 

• Communications – emails, enquiries, survey responses, feedback and correspondence 

• Website usage data – IP address, browser type, pages visited, cookies (see Cookies section) 

• Marketing preferences – your choices about receiving communications from us 

We only collect data that is relevant and necessary for our activities. 

 

3. How we collect your data

We collect personal data when you: 

• Join or renew Chamber membership 

• Register for events, workshops or awards 

• Complete online forms, surveys or applications 

• Subscribe to newsletters or updates 

• Contact us via the website, email or phone 

• Use our website (via cookies and analytics tools) 

 

4. How we use your data

We use your personal data to: 

• Deliver Chamber services and manage memberships 

• Process event registrations and communications 

• Provide business support, signposting and introductions 

• Send relevant updates, newsletters and marketing communications 

• Improve our website, services and member experience 

• Meet legal, regulatory and accounting obligations 

We will never sell your personal data to third parties. 

 

5. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process your data: 

• Consent – where you have actively agreed (e.g. marketing communications) 

• Contract – to deliver membership or event services 

• Legitimate interests – to operate and improve the Chamber and support local businesses 

• Legal obligation – where required by law 

You can withdraw consent at any time. 

 

6. Marketing communications

We may contact you with news, events, opportunities and updates relevant to businesses in Merton. 

• You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly 

• We respect your communication preferences 

• We do not send spam or irrelevant communications 

 

7. Data sharing and third parties

We may share your data with trusted third-party suppliers who support our operations, such as: 

• Event management platforms 

• Membership or CRM systems 

• Email marketing providers 

• IT and website service providers 

All third parties are required to keep your data secure and only use it for agreed purposes. 

We may also share data where legally required. 

 

8. Data security

We take appropriate technical and organisational measures to protect your personal data, including: 

• Secure systems and access controls 

• Data minimisation and regular reviews 

• Working only with GDPR-compliant suppliers 

Despite our best efforts, no online system is 100% secure. 

 

9. Data retention

We only keep personal data for as long as necessary: 

• Membership and financial records are retained in line with legal requirements 

• Marketing data is retained until you unsubscribe 

• Event data is retained for reporting and follow-up purposes only 

When data is no longer required, it is securely deleted. 

 

11. Your rights

You have the right to: 

• Access your personal data 

• Request correction of inaccurate data 

• Request deletion of your data 

• Restrict or object to processing 

• Withdraw consent at any time 

• Request data portability 

• Lodge a complaint with the Information Commissioner’s Office (ICO) 

To exercise your rights, contact us at: info@mertonchamber.co.uk 

 

11. Cookies

Our website uses cookies to improve functionality and analyse usage. For more information, please see our Cookie Policy and Statement. 

 

12. Changes to this policy

We may update this Data Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.